Last updated: 24.03.2025

At Health Supply X, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, use our services, or make purchases. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Identification Information: Name, business name, email address, phone number, business address, and other contact information.
• Billing Information: Payment details such as credit card information, billing address, and other financial data.
• Order Details: Products purchased, quantities, delivery details, and order history.
• Account Information: User account details such as login credentials (username and password).
• Usage Data: Information about how you interact with our website (e.g., browsing history, pages visited, IP addresses, device information).
• Supplier Information: For suppliers, we may collect brand details, product lists, pricing, certifications, and lab reports.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To fulfill your product orders, manage billing, and deliver purchased goods.
• To Communicate with You: To respond to inquiries, provide support, and send order updates or promotional emails (if you opt-in).
• To Improve Our Services: To enhance our platform’s functionality and customer experience by analyzing usage patterns.
• For Legal and Compliance Purposes: To comply with relevant laws, regulations, and contractual obligations, including anti-fraud measures.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include using secure servers, encryption, firewalls, and access controls.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• With Service Providers: We may share your data with third-party service providers who assist in the operation of our platform (e.g., payment processors, shipping companies, and hosting services).
• For Legal Compliance: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).
• With Our Partners: If you are a supplier, we may share your product listings, pricing, and certifications with potential buyers as part of the platform’s services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us track and analyze how our website is used. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
• Data Deletion: You can request the deletion of your personal data. However, we may retain certain information for legal and business purposes.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the “Last updated” date will be revised accordingly. We encourage you to periodically review this page for the latest information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:   [your email address]